FAQs - Answers to frequently asked questions, just a click away.

A: Once you've got your order confirmation email, unfortunately, you can't cancel, change, or add anything to it.

A: Nope, we don't take phone orders.

A: If your order goes through, you'll get a confirmation email at the address you gave us. Just a heads-up: orders depend on availability. If an item you ordered isn't available anymore, we'll let you know that your order will be processed without that item, and you'll get a refund for it. If you don't get a confirmation email, it means your order didn't go through. Double-check the email address you used and make sure it didn't land in your spam folder. Orders without a confirmation email are usually cancelled. If you have an account with us, you can always check your orders in your private area.

A: Once you've added everything you want to your cart, head to checkout. Pop the code we gave you (no spaces before or after!) into the promo code box, hit 'Apply,' and boom! The discount will be applied to your order total. Just a quick reminder: promotions and coupons can't be stacked.

A: Right now, we don't offer gift wrapping.

A: Just head over to our 'Find a Store' section! You can search for our retailers there, sorted by area.

A: We can't tell you exactly which store has what in stock. So, your best bet is to directly contact your nearest retailer to double-check availability.

A: If you spot any quality issues, or if an item is defective or damaged, please reach out to us by writing to customercare@movingcmp.com

A: Heads up: for tax reasons, any items not bought directly from our e-commerce platform can't be replaced by us. You'll need to get them checked, and potentially replaced, at the store or site where you originally bought them, with your purchase receipt. Good to know: the warranty on defective products is 2 years from the purchase date.

A: Check the tracking number you received via email when your order shipped (don't forget to peek in your spam folder!) or get in touch with Customer Support.

A: Yep! You can link multiple addresses to one account. Just make sure you enter the right address when you're placing your order. You can't pick two different countries for billing and shipping, though.

A: Our couriers are allowed to try delivering your order up to 2 more times on consecutive days after the first attempt. If you know you won't be around for a few days, we suggest you get in touch with the courier directly or let our customer service know ASAP.

A: Shipping costs €6.50. But, if your order is over €160.00, shipping is on us – totally free!

A: Yep! If you shop on www.movingcmp.com, you can use our Click & Collect service. This lets you place your order online from the comfort of your home and pick up your package at your nearest Moving Store, without paying any shipping fees. Just select the Click & Collect option during checkout. You'll get emails updating you on your order's progress, including when it's shipped and delivered to the store. Once you get the "delivery to store" email, you'll have 14 days to pick up your package from the selected store. To grab your order, always make sure you have your ID and either your order confirmation or order number with you. If someone else is picking up your order for you, they'll need a copy of your ID (the order holder's ID) and the order confirmation.

IMPORTANT! Returns and exchanges for Click & Collect orders can only be done through the e-commerce return process. You can find all the info on that by checking this link: Orders and Returns. You can't return or exchange items directly in-store.

A: You'll find all the info in the "Orders and Returns" section on our site.

A: Nope, you'll need to drop off your returns at your nearest UPS Access Point. YOU'LL GET YOUR RETURN LABEL BY EMAIL WITHIN THE NEXT THREE BUSINESS DAYS (DON'T FORGET TO CHECK YOUR SPAM FOLDER!). The email will also have a link to find your closest UPS Access Point. If you have an account with us, you can also find your return label in the Returns section of your personal area.

A: Your first return label for orders over €160.00 is free! Any extra return labels for the same order will cost €6.50, which we'll deduct from your refund. If you're sending back multiple items from one order, try to send them together to avoid extra charges. Return costs for orders under €160.00 are €6.50, and these will also be taken from your refund. FYI: Original shipping costs for your order are never refunded.

A: Our returns department usually checks your return about a week after it hits our warehouse. The refund is then issued the business day after they've checked it. How fast you actually see the money in your account depends on your bank's policies. Usually, the refund shows up within about a week.

A: Your refund will be processed using the same payment method you used for your original purchase. You'll get one email confirming we've checked your return, and another email titled 'Return Note' confirming your refund has been processed. The actual time it takes for the refund to show up in your account depends on your bank's policies.

A: Click here to sign up for the Moving newsletter! Plus, when you sign up, you'll get a 10% discount code for your next purchase.

A: To unsubscribe from the newsletter, just click the unsubscribe link at the bottom of the last newsletter you received.

A: Click here to create your account.

A: If you've forgotten your Moving account password, you can reset it by clicking on "Forgot your password?". You'll get an email with a link to reset it.

A: By creating your Moving account, you'll get these cool perks:

• Quick checkout with pre-filled billing and shipping info.
• Easy tracking of your order and return statuses.
• Full history of your orders and returns.
• Option to modify or add different addresses based on your preferences.

A: Online gift cards can only be bought and used on our online shop. Gift cards purchased in our physical stores can't be used online, and vice-versa. Also, you can only buy an online gift card by itself – no other items in your cart.

A: Our online gift cards are available in amounts from €25 to €300.

A: Good news! Our gift cards can be used across all online shops in the F.lli Campagnolo group: CMP, Melby, Moving e Jeanne Baret

A: Since a gift card is registered as a payment method, you can't cancel, return, or exchange it for merchandise.

A: No worries! If your gift card balance isn't enough to cover your entire online order, you can totally use another payment method to make up the difference.

A: After your purchase, any leftover balance will be saved for your next shopping spree!

A: If you return items that were fully purchased with a gift card, the refund will go back onto that same gift card. If you split the payment between a gift card and another payment method, the refund will be split proportionally between the respective payment methods.

A: Always double-check your gift card's remaining balance first. If there's still a balance and it's not working, please contact us via email at customercare@movingcmp.com or through our contact form.